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	<title>The Australian Logistics Academy &#187; FAQs</title>
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	<link>http://aust-logistics.com</link>
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		<title>Refund &amp; Rescheduling Policy</title>
		<link>http://aust-logistics.com/2009/07/23/refund-rescheduling-policy/</link>
		<comments>http://aust-logistics.com/2009/07/23/refund-rescheduling-policy/#comments</comments>
		<pubDate>Thu, 23 Jul 2009 03:19:05 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[FAQs]]></category>

		<guid isPermaLink="false">http://aust-logistics.com/?p=139</guid>
		<description><![CDATA[The Australian Logistics Academy reserves the right to cancel and refund money if there are insufficient applications for Public Training. This shall be assessed at least five days before the course commencement date of the course. Should The Australian Logistics Academy cancel any course, participants are entitled to a full refund or transfer of funds [...]]]></description>
			<content:encoded><![CDATA[<p>The Australian Logistics Academy reserves the right to cancel and refund money if there are insufficient applications for Public Training.</p>
<p>This shall be assessed at least five days before the course commencement date of the course.</p>
<p><img src="http://web.archive.org/web/20060821030034/http://www.aust-logistics.com/images/tired_study.jpg" alt="" align="right" />Should The Australian Logistics Academy cancel any course, participants are entitled to a full refund or transfer of funds to a future course.</p>
<p><strong>Refund</strong></p>
<p>No refund is payable in the event of withdrawal or transfer from a course within 3 days of course commencement.</p>
<p><strong>Deferment or Reschedule</strong></p>
<p>A student may reschedule or defer within the first week of course commencement without penalty of payment. If a student wishes to reschedule or defer after this period, each application will be taken on a case by case basis, however The Australian Logistics Academy maintains that no refunds will be given after this period.</p>
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		<item>
		<title>Christmas &amp; New Year Holiday Period</title>
		<link>http://aust-logistics.com/2008/12/15/christmas-new-year-holiday-period/</link>
		<comments>http://aust-logistics.com/2008/12/15/christmas-new-year-holiday-period/#comments</comments>
		<pubDate>Mon, 15 Dec 2008 05:52:09 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[FAQs]]></category>
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://aust-logistics.com/2008/12/15/christmas-new-year-holiday-period/</guid>
		<description><![CDATA[Please note that The Australian Logistics Academy will be closed over the Christmas and New Year Period. Our dates of closure are from Monday 22nd December, 2008 to Friday 9th January, 2009. We will be returning to normal operatin hours on Monday 12th January, 2009. Please note that this may affect some assessment periods, which [...]]]></description>
			<content:encoded><![CDATA[<p>Please note that The Australian Logistics Academy will be closed over the Christmas and New Year Period.</p>
<p>Our dates of closure are from Monday 22nd December, 2008 to Friday 9th January, 2009.</p>
<p>We will be returning to normal operatin hours on Monday 12th January, 2009.</p>
<p>Please note that this may affect some assessment periods, which will commence upon our resumption of  normal operating hours. Apologies for any inconvenience.</p>
<p>We would like to take this opportunity to wish you a Merry Christmas, Happy Holidays and a joyous, healthy and happy 2009!</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FAQ: It&#8217;s the assessment period, how do I access my online assessment?</title>
		<link>http://aust-logistics.com/2008/09/08/faq-its-the-assessment-period-how-do-i-access-my-online-assessment/</link>
		<comments>http://aust-logistics.com/2008/09/08/faq-its-the-assessment-period-how-do-i-access-my-online-assessment/#comments</comments>
		<pubDate>Mon, 08 Sep 2008 02:22:41 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[FAQs]]></category>

		<guid isPermaLink="false">http://aust-logistics.com/2008/09/08/faq-its-the-assessment-period-how-do-i-access-my-online-assessment/</guid>
		<description><![CDATA[Online Students Online assessment emails are sent out during the first day of the assessment period and you have two weeks to log on and complete the assessment tasks. Tasks may or may not be time, so be prepared to put aside some continual time for the task. This information will be provided in the [...]]]></description>
			<content:encoded><![CDATA[<p><u>Online Students</u></p>
<p>Online assessment emails are sent out during the first day of the assessment period and you have two weeks to log on and complete the assessment tasks.</p>
<p>Tasks may or may not be time, so be prepared to put aside some continual time for the task. This information will be provided in the email sent to you.</p>
<p>If you have not received an email by day 2 of the assessment period, please send an email to info@aust-logistics.com, including your name, student number, and the subject, and we have a response to you within 6 working hours.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FAQ: How long before I receive the products I purchased?</title>
		<link>http://aust-logistics.com/2008/08/05/faq-how-long-before-i-receive-the-products-i-purchased/</link>
		<comments>http://aust-logistics.com/2008/08/05/faq-how-long-before-i-receive-the-products-i-purchased/#comments</comments>
		<pubDate>Tue, 05 Aug 2008 05:32:40 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[FAQs]]></category>

		<guid isPermaLink="false">http://aust-logistics.com/2008/08/05/faq-how-long-before-i-receive-the-products-i-purchased/</guid>
		<description><![CDATA[Online Students All materials and resources that come with the products purchased at The Australian Logistics Academy are all electronic based documents on the Learning Management System. There are no paper based documents with these purchases. After purchase you will receive an email confirming your payment. Our trimester commencement dates are scheduled, and in the [...]]]></description>
			<content:encoded><![CDATA[<p><u>Online Students</u></p>
<p>All materials and resources that come with the products purchased at The Australian Logistics Academy are all electronic based documents on the Learning Management System. There are no paper based documents with these purchases. After purchase you will receive an email confirming your payment.</p>
<p>Our trimester commencement dates are scheduled, and in the week up to the commencement date of your course, you will receive a username and password via email. On the commencement date you will either receive an enrolment key, or be able to log on and access your modules immediately, where you can commence doing the reading and training exercises, and move through the units associated with your course through the Learning Management System.</p>
<p>The documents are created in a format that you can download to your computer and read, therefore not requiring you to be logged on to the internet all the time. To ensure that you are prepared for online distance education, please refer to our page on <a href="http://aust-logistics.com/2008/02/24/studying-online/">Studying Online</a>.</p>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FAQ: How do I gain access to the Google Group</title>
		<link>http://aust-logistics.com/2008/07/25/faq-how-do-i-gain-access-to-the-google-group/</link>
		<comments>http://aust-logistics.com/2008/07/25/faq-how-do-i-gain-access-to-the-google-group/#comments</comments>
		<pubDate>Fri, 25 Jul 2008 09:24:55 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[FAQs]]></category>

		<guid isPermaLink="false">http://aust-logistics.com/2008/07/25/faq-how-do-i-gain-access-to-the-google-group/</guid>
		<description><![CDATA[Additional information and daily quiz questions are made available to students through the use of Google Groups. This allows: Quiz questions to be sent daily Emails to be sent to everyone using a single email address (eg. yourclass@googlegroups.com) Discussion of concepts and questions to occur with input from lecturers and staff Registration to the Google [...]]]></description>
			<content:encoded><![CDATA[<p>Additional information and daily quiz questions are made available to students through the use of Google Groups.</p>
<p>This allows:</p>
<ul>
<li>Quiz questions to be sent daily</li>
<li>Emails to be sent to everyone using a single email address (eg. yourclass@googlegroups.com)</li>
<li>Discussion of concepts and questions to occur with input from lecturers and staff</li>
</ul>
<p>Registration to the Google Groups requires two things to happen:</p>
<ol>
<li>If you don&#8217;t have one already, you need to <strong>create a Google Account</strong>.<br />
This is not an email address (unless you want a new one), and is explained on the Google Help pages at the following link:<br />
<a href="http://groups.google.com/support/bin/answer.py?answer=27441">http://groups.google.com/support/bin/answer.py?answer=27441</a></li>
<li>The you need to subscribe to the Group.<br />
You can do this one of two ways -</li>
</ol>
<blockquote>
<ul>
<li>via the web (Go to <a href="http://www.learning-room.com">The Learning Room</a>, go into your subject and complete the Google Groups process there), or</li>
<li>via email (visit the <a href="http://groups.google.com/support/bin/answer.py?answer=46606&amp;topic=9244">Google Groups help section</a>)</li>
</ul>
</blockquote>
<p><span style="background-color: yellow">Please note that all Google Groups are moderated &#8211; your memberships are approved manually to avoid spammers gaining access to the Group. Please allow 1-2 working days for this to be approved (however it usually occurs the same day, unless you request access over the weekend).</span></p>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FAQ: How are modules assessed?</title>
		<link>http://aust-logistics.com/2008/07/16/faq-how-are-modules-assessed/</link>
		<comments>http://aust-logistics.com/2008/07/16/faq-how-are-modules-assessed/#comments</comments>
		<pubDate>Wed, 16 Jul 2008 00:16:40 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[FAQs]]></category>

		<guid isPermaLink="false">http://aust-logistics.com/2008/07/16/faq-how-are-modules-assessed/</guid>
		<description><![CDATA[Modules are assessed through timed online activities, contribution to online discussion (through email and online discussion) and assignments. The ratio of assessment activities varies from subject to subject.]]></description>
			<content:encoded><![CDATA[<p>Modules are assessed through timed online activities, contribution to online discussion (through email and online discussion) and assignments.</p>
<p>The ratio of assessment activities varies from subject to subject.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>FAQ: How do I add myself to a Learning Room subject</title>
		<link>http://aust-logistics.com/2008/05/10/faq-how-do-i-add-myself-to-a-learning-room-subject/</link>
		<comments>http://aust-logistics.com/2008/05/10/faq-how-do-i-add-myself-to-a-learning-room-subject/#comments</comments>
		<pubDate>Sat, 10 May 2008 08:20:32 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[FAQs]]></category>

		<guid isPermaLink="false">http://aust-logistics.com/2008/05/16/faq-how-do-i-add-myself-to-a-learning-room-subject/</guid>
		<description><![CDATA[You will be given a Learning Room subject enrolment key from either your lecturer, the ALA directly, or in the case of foreign students who study through a training partner, you may receive it from them. To enrol in a class: Log on to The Learning Room You should see a screen like the following. [...]]]></description>
			<content:encoded><![CDATA[<p>You will be given a Learning Room subject enrolment key from either your lecturer, the ALA directly, or in the case of foreign students who study through a training partner, you may receive it from them.</p>
<p>To enrol in a class:<span id="more-96"></span></p>
<ol>
<li>Log on to <a href="http://www.learning-room.com">The Learning Room</a></li>
<li> You should see a screen like the following.<br />
<img src="http://aust-logistics.com/wp-content/uploads/2008/05/lrscreen1.jpg" alt="Screenshot 1" /></li>
<li>Enter one or two words from the course title in the search box, then click on &#8216;Search Courses&#8217;. (or you can click on &#8216;All Courses&#8217; but it will be a longer list to scroll through)</li>
<li>You will then get a search results screen like the one below. Click on the Subject that you are enrolling for (check that you have the right one &#8211; if you are not sure, click on the teacher name and send a message to them)<br />
<img src="http://aust-logistics.com/wp-content/uploads/2008/05/lrscreen2.jpg" alt="lrscreen2.jpg" /></li>
<li>You will be prompted to enter an enrolment key. Please cut and paste the one you received in your email. Please note that they enrolment key is <u>case sensitive</u>.<br />
<img src="http://aust-logistics.com/wp-content/uploads/2008/05/lrscreen3.jpg" alt="lrscreen3.jpg" />Click on &#8216;enrol me in this course&#8217; once you have entered in the enrolment key.</li>
<li>You will then see the home page of the subject you are now enrolled in, where you will be able to add yourself to the Google Group and start receiving quiz questions daily!<br />
<img src="http://aust-logistics.com/wp-content/uploads/2008/05/lrscreen4.jpg" alt="lrscreen4.jpg" /></li>
<li>Now if you return to the main page you will see the course you have just enrolled in!<br />
<img src="http://aust-logistics.com/wp-content/uploads/2008/05/lrscreen5.jpg" alt="lrscreen5.jpg" /></li>
</ol>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>FAQ: Do you support files in Excel 2007 format (xlsx)?</title>
		<link>http://aust-logistics.com/2008/05/07/faq-do-you-support-files-in-excel-2007-format-xlsx/</link>
		<comments>http://aust-logistics.com/2008/05/07/faq-do-you-support-files-in-excel-2007-format-xlsx/#comments</comments>
		<pubDate>Wed, 07 May 2008 05:59:50 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[FAQs]]></category>

		<guid isPermaLink="false">http://aust-logistics.com/2008/05/07/faq-do-you-support-files-in-excel-2007-format-xlsx/</guid>
		<description><![CDATA[UPDATED! Yes, we now support files in this format, however the formatting that you specify may not be the same. You may still wish to convert your files to xls files. If you are not sure how to do this, please refer to the instructions below. Click on the Office icon on the top left [...]]]></description>
			<content:encoded><![CDATA[<p><strong>UPDATED! </strong>Yes, we now support files in this format, however the formatting that you specify may not be the same.</p>
<p>You may still wish to convert your files to xls files.</p>
<p>If you are not sure how to do this, please refer to the instructions below.</p>
<ol>
<li>Click on the Office icon on the top left hand corner of your screen</li>
<li>Click on &#8216;Save As&#8217;</li>
<li>Click on Excel 97-2003 Workbook</li>
<li>Enter in your file name</li>
</ol>
<p>Please see the image below to illustrate points 1, 2 &amp; 3:</p>
<p><img src="http://aust-logistics.com/wp-content/uploads/2008/05/excel_saveas.jpg" alt="Excel Save as xls" /></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FAQ: How can I view my results?</title>
		<link>http://aust-logistics.com/2008/04/30/faq-how-can-i-view-my-results/</link>
		<comments>http://aust-logistics.com/2008/04/30/faq-how-can-i-view-my-results/#comments</comments>
		<pubDate>Wed, 30 Apr 2008 08:18:01 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[FAQs]]></category>

		<guid isPermaLink="false">http://aust-logistics.com/2008/04/30/faq-how-can-i-view-my-results/</guid>
		<description><![CDATA[You can view your results after you log in to The Learning Room. In the Main Menu, immediately under &#8216;Site News&#8217; is a link to your transcript (see yellow arrow in screen shot below).]]></description>
			<content:encoded><![CDATA[<p>You can view your results after you log in to <a href="http://www.learning-room.info">The Learning Room</a>.</p>
<p>In the Main Menu, immediately under &#8216;Site News&#8217; is a link to your transcript (see yellow arrow in screen shot below).</p>
<p><img src="http://aust-logistics.com/wp-content/uploads/2008/04/transcript_link.jpg" alt="transcript" /></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FAQ: Where do I find my username and password?</title>
		<link>http://aust-logistics.com/2008/04/30/faq-where-do-i-find-my-username-and-password/</link>
		<comments>http://aust-logistics.com/2008/04/30/faq-where-do-i-find-my-username-and-password/#comments</comments>
		<pubDate>Wed, 30 Apr 2008 07:37:56 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
				<category><![CDATA[FAQs]]></category>

		<guid isPermaLink="false">http://aust-logistics.com/2008/04/30/faq-where-do-i-find-my-username-and-password/</guid>
		<description><![CDATA[The website address is http://www.learning-room.info To access Learning Room, student require a Username and Password. Your Username is the Student Number provided by the ALA. Your password is emailed to your registered email address If you have not received it, please check spam folders in your e-mail account before contacting ALA. To resend your password [...]]]></description>
			<content:encoded><![CDATA[<ul>
<li>The website address is <a href="http://www.learning-room.info/" rel="nofollow">http://www.learning-room.info</a></li>
<li>To access Learning Room, student require a Username and Password.</li>
<li>Your Username is the Student Number provided by the ALA.</li>
<li>Your password is emailed to your registered email address<br />
If you have not received it, please check spam folders in your e-mail account before contacting ALA.</li>
<li>To resend your password to your email account, go to the <a href="http://aust-logistics.com/request-learning-room-password/" rel="nofollow">Request Learning Room Password</a> page.<br />
<em>You will receive an email that looks like the one below. Please check at the foot of the email for your username and password.</em></li>
<li>If you have not received a password, please contact info@aust-logistics.com and include the following:<br />
- Student number<br />
- Date of birth<br />
- Full name<br />
- Email address</li>
</ul>
<p>Sample registration email:</p>
<p><img src="http://aust-logistics.com/wp-content/uploads/2008/04/welcome_email.jpg" alt="Registration email ala" /></p>
]]></content:encoded>
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